Delivery & returns

Find out about delivery charges, timescales, and returns policies.

Delivery

UNITED KINGDOM

Delivery to most areas of the UK is FREE on orders over £150 and costs £6.95 for orders under £150.

Delivery lead time varies by item, with UK next day delivery available on many brands. Where next day delivery is not available, delivery lead time is typically 3 - 5 working days in the UK. Specific timescale information is available on each product page. 

For most items, a signature will be required on delivery. Sample delivery will never require a signature.

Delivery of samples to all locations in the UK is FREE.


LOCATION & SERVICE DELIVERY CHARGE
UK Mainland Standard £6.95 or FREE on orders over £150
Highlands, Islands, Northern Ireland, and remote areas £9.95 or FREE on orders over £150

Made to measure items

Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 3 – 4 weeks. We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.

ORDER MADE TO MEASURE ITEMS IN TIME FOR CHRISTMAS

Place your made to measure orders by Wednesday 11th November for guaranteed delivery before Christmas.

Highlands, Islands, Northern Ireland, and remote areas

Delivery to Highlands, Islands, Northern Ireland, and remote areas, will take 2 days longer.


EUROPE AND REST OF WORLD

There is a delivery charge of £2.95 for samples outside of the UK.

LOCATION DELIVERY CHARGE
Europe £14.95
Rest of the world £49.95

Delivery timescales outside of UK

Delivery lead time varies by item and is typically 6 - 8 working days. Specific timescale information is available on each product page.

Made to measure items

Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 3 – 4 weeks. We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.

Delivery of made to measure headboards within the UK is included in our standard rates. For other countries, please contact us for a quote.

Returns

Returns policy 

You can see the returns conditions for all products on individual product pages.

Due to the bespoke nature of our products we are unable to issue refunds on items that have been cut for you, all made to measure products including poles and tracks, and wallpapers that have been printed to order. We cannot accept returns due to incorrect measurements supplied to us.

We are unable to accept returns of part orders of wallpaper. We always recommend ordering samples of fabrics and wallpapers before placing an order.

Returnable items must be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. Wallpaper orders may only be returned as complete orders.

Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.

Delivery FAQs

Find out more about our delivery services and policies. For any queries please call us on 01761 404505 or email us.

Place your made to measure orders by Wednesday 11th November for guaranteed delivery before Christmas.

We use delivery companies such as UPS and DPD for most items. For smaller items and samples we use the postal service.

Your order may arrive in multiple deliveries if you have ordered items from multiple brands or with different lead times.

If you are not at home when your parcel arrives, the delivery company will leave a card explaining how to arrange delivery for another day, or to another address. If the delivery company doesn’t hear back from you they will normally try to deliver twice again, before returning your order to us. If your order is returned to us the normal delivery rate will apply for re-delivery.

As soon as your item is handed over to the delivery company, we will email you with a tracking number so you can track the progress of your order. You will also be able to check on the status of your order in your online account.

As long as your items have not been dispatched we can rearrange the delivery date and/or the delivery address. Please contact us and we can make the amendments.

As we offer such a large range, for most items we do not hold stock but order from our suppliers when we receive an order. We work closely with our suppliers to ensure we only offer items which have good levels of availability. However, very occasionally suppliers discontinue certain lines or there will be a delay in fulfilling your order. When this happens, we will contact you as soon as possible (normally within 24 hours of receiving your order) to see if you are happy to wait or arrange a refund.

We deliver worldwide, if you can’t find your country on the delivery page of the checkout, please contact us.

Some of our brands are available only for delivery to addresses within the European Union:

Anna French, Anthology, Baker Lifestyle, Borastapeter, Black Edition, Christian Lacroix, Clarke & Clarke, Colefax & Fowler, Cole & Son, Designers Guild, Engblad & Co, GP & J Baker, Harlequin, Harlequin Contract, Jane Churchill, Kirkby Design, Kravet, Larsen, Manuel Canovas, Mark Alexander, Mind The Gap, Missoni Home, Morris & Co, Mulberry Home, NLXL, Ralph Lauren, Romo, Sandberg, Sanderson, Scion, Thibaut, Threads, Villa Nova, Zoffany, William Yeoward, Zinc.

We can deliver made to measure curtains, blinds, cushions and headboards worldwide. The only exception to this is for items made with fabrics by Colefax & Fowler and Jane Churchill which are only available delivery to addresses within the EU.

Our prices do not include tax if you live outside of the UK or the European Union. You may be required to pay import taxes in your country.



Returns FAQs

Find out more about our returns policies. For any queries please call us on 01761 404505 or email us.

If you’d like to cancel or make any amendments to your order, please let us know within one hour of ordering for a full refund. Please note our opening times are Monday to Friday, 9.30am till 5.30pm.

We are not able to accept returns on any made to measure items including curtains, blinds, cushions, headboards and poles and tracks as they will have been made or cut to order and we are not able to sell them to another customer. We cannot accept returns due to incorrect measurements supplied to us.

We do our very best to make sure your made to measure items are perfect, but in the event there is a fault we will first see if it is possible to make an alteration to fix the fault. If we cannot fix the fault, we will arrange a replacement, or a partial or full refund.

Lengths of fabric and trimming are cut to order, and so are not returnable for lengths under 5 metres. In some circumstances, for lengths over 5m we may be able to accept returns of fabric, but this will depend on the supplier and will be subject to a restocking fee of 25%.

We recommend obtaining a sample before ordering. Please check your fabric before cutting.

Complete orders of wallpaper may be returned (expect when made to order). We cannot accept returns of leftover rolls or part of an order.

If your item is faulty please contact us. We will normally need to arrange collection of the faulty item, and once inspected we will advise you on the options.

Once cut we will not normally be able to consider a length of fabric for return. Wallpaper should be checked again when 2 drops have been hung. Please stop wallpapering if you come across a fault at this stage.

Please email us with your Order Number and details of the items you would like to return. Please wait for confirmation from us before returning your items.

Goods are your responsibility until they reach our warehouse, so please make sure they are well packed. We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.

Once we have received your returned items we will email you to confirm receipt, and confirm any refund due.

Once we have processed a refund we will confirm this to you by email. The exact timing of when you receive the refund depends on your card issuer, our payment providers will pass funds back to your card issuer within 1 working day, but it will then typically take a few more days before funds are allocated by your card issuer to your account. Typically, refunds take 3-5 days.

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