COVID 19 UPDATE: We are continuing to take customer enquiries and orders and are delivering orders as usual, while taking precautions to ensure the safety of our customers and employees. Find out more here.
Delivery
UNITED KINGDOM
Delivery to most areas of the UK is FREE on orders over £150 and costs £6.95 for orders under £150.
Delivery lead time varies by item, with UK next day delivery available on many brands. Where next day delivery is not available, delivery lead time is typically 3 - 5 working days in the UK. Specific timescale information is available on each product page.
For most items, a signature will be required on delivery. Sample delivery will never require a signature.
Delivery of samples to all locations in the UK is FREE.
LOCATION & SERVICE | DELIVERY CHARGE |
---|---|
UK Mainland Standard | £6.95 or FREE on orders over £150 |
Highlands, Islands, Northern Ireland, and remote areas | £9.95 or FREE on orders over £150 |
Made to measure items
Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 6 – 8 weeks. We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.
Highlands, Islands, Northern Ireland, and remote areas
Delivery to Highlands, Islands, Northern Ireland, and remote areas, will take 2 days longer.
EUROPE AND REST OF WORLD
There is a delivery charge of £2.95 for samples outside of the UK.
LOCATION | DELIVERY CHARGE |
---|---|
Europe | £14.95 |
Rest of the world | £49.95 |
Delivery timescales outside of UK
Delivery lead time varies by item and is typically 6 - 8 working days. Specific timescale information is available on each product page.
Made to measure items
Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 6 – 8 weeks. We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.
Delivery of made to measure headboards within the UK is included in our standard rates. For other countries, please contact us for a quote.
Returns
Returns policyYou can see the returns conditions for all products on individual product pages.
Due to the bespoke nature of our products we are unable to issue refunds on items that have been cut for you, all made to measure products including poles and tracks, and wallpapers that have been printed to order. We cannot accept returns due to incorrect measurements supplied to us.
We are unable to accept returns of part orders of wallpaper. We always recommend ordering samples of fabrics and wallpapers before placing an order.
Returnable items must be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. Wallpaper orders may only be returned as complete orders.
Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.