Delivery
UNITED KINGDOM
Delivery to most areas of the UK is FREE on orders over £75 and costs £6.95 for orders under £75.
Delivery lead time varies by item, with UK next day delivery available on many brands. Where next day delivery is not available, delivery lead time is typically 3 - 5 working days in the UK. Specific timescale information is available on each product page.
For most items, a signature will be required on delivery. Sample delivery will never require a signature.
Delivery of samples to all locations in the UK is FREE.
LOCATION & SERVICE | DELIVERY CHARGE |
---|---|
UK Mainland Standard | £6.95 or FREE on orders over £75 |
Highlands, Islands, Northern Ireland, and remote areas | £9.95 or FREE on orders over £75 |
Made to measure items
Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 6-8 weeks for Curtains, Blinds, Headboards and Cushions.
We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.
Highlands, Islands, Northern Ireland, and remote areas
Delivery to Highlands, Islands, Northern Ireland, and remote areas, will take 2 days longer.
EUROPE AND REST OF WORLD
There is a delivery charge of £2.95 for samples outside of the UK.
LOCATION | DELIVERY CHARGE |
---|---|
Europe | £14.95 |
Rest of the world | £49.95 |
Delivery timescales outside of UK
Delivery lead time varies by item and is typically 6 - 8 working days. Specific timescale information is available on each product page.
Made to measure items
Made to measure items will take longer due to the allowance of making time. The current lead time on made to measure items is 6-8 weeks. We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.
Delivery of made to measure headboards within the UK is included in our standard rates. For other countries, please contact us for a quote.
Returns
Returns policyYou have 30 days after delivery to request a return. Items must be returned undamaged and in their original packaging.
We always recommend ordering samples of fabrics and wallpapers before placing an order. You can see the specific returns conditions for all products on individual product pages.
Due to the bespoke nature of our products we are unable to issue refunds on items that have been cut for you, all made to measure products including poles and tracks, and wallpapers that have been printed to order. We cannot accept returns due to incorrect measurements supplied to us.
Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.
UNITED KINGDOM
Where we are able to accept a product for return, this is offered FREE in the UK, with our easy and convenient collection service. See more detail on this service in the FAQs on this page.
To request a return please email us, quoting your order number and details of the items you would like to return and wait for confirmation of collection arrangements.
EUROPE AND REST OF WORLD
We are currently not able to offer our free collection service outside of the UK.
Please email us with your order number and details of the items you would like to return. Please wait for confirmation from us before returning your items.
Goods are your responsibility until they reach our warehouse, so please make sure they are well packed. We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.