Delivery
UK - £6.95 FREE on orders over £100
Europe - £14.95
Rest of World - £49.95
We don’t charge for delivery of samples within the UK. There is a delivery charge of £2.95 for samples being delivered outside of the UK.
Additional charges apply for delivery to UK Highlands and Islands, see below.
Delivery of headboards within the UK is included in our standard rates, for other countries please call for a quote.
Delivery will typically take 3 - 5 working days in the UK, though some items may take longer depending on the supplier. Delivery to Northern Ireland, the Highlands and Islands, will take 2 days longer. For Europe and Rest of World, allow up to an extra 3 days lead time for delivery. You can find lead times for individual items on the product pages.
As we have such a big product range we do not hold stock and the exact lead time depends on when our suppliers deliver to us.
Made to measure items will take longer as we need to allow for making time. The current lead time on made to measure items is
6 – 8 weeks. We will contact you when your item has been completed to arrange delivery. If you decide you’d like us to fit your items, we will bring them with us when we come to fit.
If you have ordered some items with a short lead time and some with a long lead time, we will deliver the items with a short lead time first and then deliver the remaining items separately when they are ready.
We use delivery companies such as UPS and DPD for most items. Items will be packed to protect against damage in transit. The delivery companies we use will need a signature on delivery. For smaller items and samples we use regular post, and no signature will be required. All items are sent from us on a next day service, so should be with you within 24 hours of leaving our warehouse.
If you need your order of fabric or wallpaper really urgently, in some cases our suppliers can deliver directly to you on a next day service. Give us a call before placing your order, and we’ll see what we can do to help. There will be an additional charge which will depend on the delivery service used.
As soon as your item is handed over to the delivery company, we will email you with a tracking number so you can track the progress of your order.
As long as your items have not been dispatched we can rearrange the delivery date. Please
contact us and we can amend your order details.
As long as your order has not been dispatched we can rearrange the delivery address. Please
contact us and we can amend your order details.
Yes, nearly all items will need a signature. Samples and very small items will be sent by regular mail and will not require a signature.
The delivery company will leave a card explaining how to arrange delivery for another day, or to another address. If the delivery company doesn’t hear back from you they will normally try to deliver twice again, before returning your order to us. If your order is returned to us the normal delivery rate will apply for re-delivery.
As we offer such a large range, for most items we do not hold stock but order from our suppliers when we receive an order. We work closely with our suppliers to ensure we only offer items which have good levels of availability. However, very occasionally suppliers discontinue certain lines or there will be a delay in fulfilling your order. When this happens, we will contact you as soon as possible (normally within 24 hours of receiving your order) to see if you are happy to wait or arrange a refund.
Samples are sent by Royal Mail / Air Mail. Because we carry such a large range we do have to wait for samples to arrive from our suppliers, but we aim to deliver within 3 – 5 working days in the UK. Add up to an extra 3 days for Europe and Rest of World.
We deliver worldwide, if you can’t find your country on the delivery page of the checkout, please
contact us.
Available only for delivery to addresses within the European Union:
Anna French, Anthology, Baker Lifestyle, Borastapeter, Christian Lacroix, Clarke & Clarke, Colefax & Fowler, Designers Guild, Eco, GP & J Baker, Harlequin, Harlequin Contract, Jane Churchill, Kirkby Design, Kravet, Larsen, Manuel Canovas, Mind The Gap, Missoni Home, Mulberry Home, NLXL, Ralph Lauren, Sandberg, Sanderson, Scion, Thibaut, Threads, Zoffany, William Yeoward, Zinc.
We can deliver made to measure curtains, blinds, cushions and headboards worldwide. The only exception to this is for items made with fabrics by Jane Churchill which are only available delivery to addresses within the EU.
Our prices do not include tax if you live outside of the UK or the European Union. You may be required to pay import taxes in your country.
In order to help minimise online fraud, from time to time we carry random security checks with our customers. This may be a simple phone call before shipping an order, but on occasions we may also ask for proof of identity and proof of address.
Channel Islands
If your package is being delivered to the Channel Islands, please select Channel Islands in the checkout. The delivery charge is £14.95.
Highlands, Islands, and Remote Areas
If your package is being delivered to any of the UK postcodes below, the delivery charge is £14.95. Please call us to place your order, or place your order online and we will call you to take payment for the delivery charge.
Postcodes where this delivery charge applies:
LOW
AB37
AB44
AB53
CA18
HS1
IM
IV14
IV30
IV36
IV40
IV7
IV9
KA27
KW
|
HIGH
AB38
AB45
AB56
CA27
HS9
IM
IV28
IV32
IV36
IV56
IV7
IV12
KA28
KW
|
LOW
LA15
PA20
PA21
PA41
PA42
PA60
PA61
PA80
PH17
PH30
PH49
TR21
ZE
|
HIGH
LA23
PA20
PA38
PA41
PA49
PA60
PA78
PA88
PH26
PH44
PH50
TR25
ZE
|
Returns
Due to the bespoke nature of our products we are unable to issue refunds on items that have been cut for you, all made to measure products including poles and tracks, and wallpapers that have been printed to order. We are unable to accept returns of part orders of wallpaper. We always recommend ordering samples of fabrics and wallpapers before placing an order.
For all other items, please check individual product pages for conditions of return. Returnable items must be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. Wallpaper orders may only be returned as complete orders.
Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.
If you’d like to cancel your order, please let us know within one hour of ordering for a full refund. Please note our opening times are Monday to Friday, 9.30am till 5.30pm.
Contact Us.
If you’d like to make changes to your order, please let us know within one hour of ordering. Please note our opening times are Monday to Friday, 9.30am till 5.30pm.
Contact Us.
We are not able to accept returns on any made to measure items including curtains, blinds, cushions, headboards and poles and tracks as they will have been made or cut to order and we are not able to sell them to another customer. We cannot accept returns due to incorrect measurements supplied to us.
We do our very best to make sure your made to measure items are perfect, but in the event there is a fault we will first see if it is possible to make an alteration to fix the fault. If we cannot fix the fault, we will arrange a replacement, or a partial or full refund.
Lengths of fabric and trimming are cut to order, and so are not returnable for lengths under 5 metres. In some circumstances, for lengths over 5m we may be able to accept returns of fabric, but this will depend on the supplier and will be subject to a restocking fee of 25%.
We recommend obtaining a sample before ordering. Please check your fabric before cutting.
Complete orders of wallpaper may be returned. We cannot accept returns of part of an order.
If your item is faulty please email
theteam@janeclayton.co.uk or call us on
01761 404505. We will normally need to arrange collection of the faulty item, and once inspected we will advise you on the options.
Once cut we will not be able to consider a length of fabric for return. Wallpaper should be checked again when 2 drops have been hung. Please stop wallpapering if you come across a fault at this stage.
Please email
theteam@janeclayton.co.uk with your Order Number and details of the items you would like to return. Please wait for confirmation from us before returning your items.
Goods are your responsibility until they reach our warehouse, so please make sure they are well packed. We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.
Once we have received your returned items we will email you to let you know, and to confirm any refund due.
Once we have processed a refund we will confirm this to you by email. The exact timing of when you receive the refund depends on your card issuer, our payment providers will pass funds back to your card issuer within 1 working day, but it will then typically take a few more days before funds are allocated by your card issuer to your account. Typically, refunds take 3-5 days.