Careers

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design industry. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings.

Current roles

To be considered for the below available role(s), please send your application, including a cover letter, details of qualifications, current salary and up to date CV to [email protected].

Or if you would like to be considered when there is a suitable vacancy, please email a full CV with a covering letter, including details of qualifications, career and salary to date with your area of interest to the same email address.

About the job: You will be responsible for everything that happens behind the scenes to ensure customer orders are delivered to customers on time, and any issues are dealt with swiftly. Leading the team to get daily tasks completed, working closely with our suppliers and other teams within the business, you will have an important role to play in ensuring our customer expectations are met. We take pride in the high level of service we offer, and this shines through in the reviews we receive.

We are growing quickly, so you’ll need to be ready to embrace change and turn your hand to different tasks. Our customers have high expectations which means you will need to be proactive in ensuring the day’s tasks are complete and you are ahead of any potential issues.

Leading and motivating a small team will be an important part of the role. For this role this means knowing what’s involved in every task inside out, leading by example, and being ready to provide support when needed.

Daily tasks will include:

  • Allocating work across your team (2-3 people) and leading by example in completing a fair share of the work.
  • Encouraging your team, providing support and ongoing training.
  • Meeting daily deadlines, for example supplier cut off times for ordering, and ensuring any outstanding tasks are completed.
  • Ensuring customers are kept up to date for example on stock levels, delivery dates, and any issues with their orders.
  • Communicating with suppliers and customers to manage exceptions, including out of stocks, delivery delays, damaged goods, and returns.
  • Requesting discounts from suppliers when appropriate for large orders.
  • Assisting with listing returned items on eBay.
  • Other relevant administrative tasks, including providing cover for other team members which may include accounting tasks such as processing supplier invoices and claiming credits.
  • At busy times you may be asked to assist the Customer Service team with basic customer enquiries.

Skills & experience: Previous admin experience is essential, and we are looking for someone who has prior experience of managing others. You will be used to working in a busy office environment, with daily deadlines. You will be a good communicator, confident on the phone and writing emails. You’ll need to have some flexibility in working hours when we are busy. Working across different systems, you’ll need to be good at multi-tasking and able to learn new skills quickly. You’ll also be proactive in resolving problems, able to make judgement calls in new situations, and have excellent attention to detail.

Benefits: Good pay, bonus, flexible working hours, 25 days paid holiday (plus 8 paid bank holidays), company pension, life insurance, income protection, employee discount scheme. We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

About the job: You will be responsible for delivering the excellent level of customer service we have become known for and which is at the heart of our business. We take pride in the high level of service we offer, and this shines through in the reviews we receive.

Customer Service key responsibilities:

  • Replying to sometimes complex customer enquiries via email, telephone, and live chat.
  • Liaising with suppliers regarding stock levels, lead times and product information.
  • Becoming knowledgeable in our huge product range, including all the technical aspects of our different categories.
  • Dealing with issues such as out of stocks, discontinued products, and delivery delays.
  • Creating quotations and placing orders via our order management system.
  • Working alongside other teams including Order Administration and Despatch to solve any issues.
  • Being proactive in spotting problems before they happen.

Skills & experience:

  • Previous experience in a customer facing role.
  • Excellent written and verbal communication skills.
  • Highly organised and able to work at pace.
  • Fast learner, able to multi-task across different systems and processes.
  • Pro-active in seeking to resolve problems and able to make judgement calls in new situations.
  • Able to sometimes work flexible hours as needed, depending on workload.

Benefits: Good pay, bonus, flexible working hours, 25 days paid holiday (plus 8 paid bank holidays), company pension, life insurance, income protection, employee discount scheme. We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

About us

We are a fast-growing, profitable, privately-owned e-commerce business offering over 90,000 designer products from prestigious interiors brands such as Designers Guild, Farrow & Ball, and Mulberry Home.

Our business is solidly built on our interior design and curtain making heritage, and our unique online made to measure furnishings offer sets us apart.

Find out more about us

Working at Jane Clayton & Company

We are based in modern offices located within a 30 minute drive from both Bristol and Bath.

We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded. Above all, the biggest benefit is to be at the centre of a growing and successful modern business which cares about its people and its products.

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