Careers

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design industry. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings.

About us

We are a fast-growing, profitable, privately-owned e-commerce business offering over 90,000 designer products from prestigious interiors brands such as Designers Guild, Farrow & Ball, and Mulberry Home.

Our business is solidly built on our interior design and curtain making heritage, and our unique online made to measure furnishings offer sets us apart.

Find out more about us

Working at Jane Clayton & Company

We are based in modern offices located within a 30 minute drive from both Bristol and Bath.

We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded. Above all, the biggest benefit is to be at the centre of a growing and successful modern business which cares about its people and its products.

Current roles

To be considered for the below available role(s), please send your application, including a cover letter, details of qualifications, current salary and up to date CV to [email protected].

Or if you would like to be considered when there is a suitable vacancy, please email a full CV with a covering letter, including details of qualifications, career and salary to date with your area of interest to the same email address.

You will be responsible for everything that happens behind the scenes to ensure customer orders are delivered on time, and any issues are dealt with swiftly. Leading the team to get daily tasks completed, working closely with our suppliers and other teams within the business, you will have an important role to play in ensuring our customer expectations are met. We take pride in the high level of service we offer, and this shines through in the reviews we receive.

We are a small business, but growing quickly, so you’ll need to be ready to embrace change and turn your hand to different tasks. Our customers have high expectations which means you will need to be proactive in ensuring the day’s tasks are complete and you are ahead of any potential issues.

Leading and motivating a small team will be an important part of the role. For this role this means knowing what’s involved in every task inside out, leading by example, and being ready to provide support when needed.

  • Allocating work across your team (2-3 people) and leading by example in completing a fair share of the work.
  • Encouraging your team, providing support and ongoing training.
  • Meeting daily deadlines, for example supplier cut off times for ordering, and ensuring any outstanding tasks are completed.
  • Ensuring customers are kept up to date for example on stock levels, delivery dates, and any issues with their orders.
  • Communicating with suppliers and customers to manage exceptions, including out of stocks, delivery delays, damaged goods, and returns.
  • Tracking progress of deliveries and being proactive to ensure deliveries flow smoothly and customers are informed of any delays.
  • Building good relationships with suppliers to ensure their goodwill in resolving issues and prioritising our account.
  • Communicating with Customer Service and Despatch teams to ensure relevant information is passed on, for example regarding delivery delays or incorrect items.
  • Requesting discounts from suppliers when appropriate for large orders.
  • Assisting with listing returned items on eBay.
  • Other relevant administrative tasks, including providing cover for other team members which may include accounting tasks such as processing supplier invoices and claiming credits.
  • At busy times you may be asked to assist the Customer Service team with basic customer enquiries.

Skills & experience: Previous admin experience is essential, and we are looking for someone who has prior experience of managing others. You will be used to working in a busy office environment, with daily deadlines. You will be a good communicator, confident on the phone and writing emails. You’ll need to have some flexibility in working hours when we are busy. Working across different systems, you’ll need to be good at multi-tasking and able to learn new skills quickly. You’ll also be proactive in resolving problems, able to make judgement calls in new situations, and have excellent attention to detail.

Benefits: Good pay, bonus, flexible working hours, 29 days paid holiday (including bank holidays), company pension, life insurance, income protection, employee discount scheme. We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

This customer facing role will draw on your expertise in made to measure soft furnishings (including curtains and blinds), and you will become our resident expert. It’s a really varied job combining working with customers, problem solving, managing the flow of orders, acting as a source of expertise, and working collaboratively with others.

There is an aspect of project management to the role, particularly for larger orders: co-ordinating measures and fits, checking stock, advising on substitutions, and working with makers to meet deadlines.

Other aspects of the role:

  • Dealing with sometimes complex soft furnishing enquiries by email and over the phone, using your expertise to advise on the most suitable window treatments.
  • Producing quotes including for non-standard items that cannot be automatically calculated by our systems.
  • Producing clear specifications for our in-house makers with all the details they will need.
  • Calculating fabric quantities, looking to make efficiencies where possible.
  • Co-ordinating site visits for measures and fits working alongside our fitting department.
  • Meeting customers in our showroom, making them feel welcome and advising on options to fit their brief.
  • Working with production and administration teams to resolve any issues, such as alterations and remakes, and dealing with faulty fabrics.
  • Providing advice and training to the customer service team, and acting as an internal expert on all matters made to measure.

About you: It is essential you have previous experience working with high quality soft furnishings and are confident with both the aesthetic and technical options. Some of our clients have high budgets (and expectations), and often choose expensive fabrics, and so it’s essential you are confident working with discerning clients and high-end products.

You will be working with different teams, and with subcontractors, and so it’s essential you have excellent communication skills. Managing a number of different tasks and projects at once will draw on your organisational skills, and you will be a natural at multi-tasking.

Getting something wrong can have major knock-on impacts (such as returns to site, or refunds), and so attention to detail will be really important. And when things do wrong you’ll be prepared to jump in and find a solution. Last but not least, you’ll need to be highly numerate and able to write well.

Benefits: Good pay, bonus, flexible working hours, 29 days paid holiday (including bank holidays), company pension, employee discount scheme. We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

You will be responsible for activating the marketing calendar and providing administrative support to the marketing team. This will be across the entire range of our digital marketing activities, and will include writing and building HTML email campaigns and web pages, posting on our social media channels, making changes to our Paid Search advertising, running search marketing reports and monitoring campaign effectiveness.

Other aspects of the role:

  • A key element of the role is making sure we have engaging and relevant content for our website and marketing channels to increase our consumer engagement. Attention to detail, the ability to write well, proofread, and understand SEO best practice will all be important parts of this role. You’ll have an eye for good design and a natural affinity with our design-led products and customers.
  • Ideally you will have some design/visual layout skills and be comfortable using InDesign or Photoshop to create assets for our website and marketing channels, and web CMS system skills to build and publish.
  • Quickly getting to grips with our brand guidelines and tone of voice, you will display your ability to pitch innovative and original content ideas and see them through to fruition. Where appropriate you will work with external agencies to deliver content and design work.
  • You will keep on top of competitor activity and marketing channel developments and feed these back to the team to help improve our competitive position.

About you: You will be someone who loves working in a busy, entrepreneurial team, and you will be looking to make an impact to the business’ ability to compete online. You are self-motivated to improve your own levels of understanding and contribution.

You will be super organised with the ability to multi-task and work to deadlines. We are looking for someone with digital marketing experience in content, social media, email or search marketing as well as a passion to develop further with support and training from the Digital Marketing Manager.

Getting something wrong can have major knock-on impacts (such as returns to site, or refunds), and so attention to detail will be really important. And when things do wrong you’ll be prepared to jump in and find a solution. Last but not least, you’ll need to be highly numerate and able to write well.

You will be comfortable working in a result driven environment and monitoring campaign effectiveness.

You will need to have an eagle eye for detail, understand what makes content engaging, and be able to contribute fantastic ideas. We are looking for someone who ideally has experience using InDesign/Photoshop, and HTML skills would also be a bonus.

Ideally you will have a flair for writing web friendly and engaging copy suitable for our target consumer and display a strong passion for interiors.

Benefits: Good pay, bonus, flexible working hours, 29 days paid holiday (includes bank holidays), company pension, employee discount scheme. We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

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