Current roles
To be considered for the below available role(s), please send your application, including a cover letter, details of qualifications, current salary and up to date CV to [email protected].
Or if you would like to be considered when there is a suitable vacancy, please email a full CV with a covering letter, including details of qualifications, career and salary to date with your area of interest to the same email address.
Jane Clayton & Company is a fast-growing, profitable, privately-owned ecommerce business offering over 90,000 designer products from prestigious interiors brands such as Designers Guild, Farrow and Ball, and Mulberry Home.
Our business is solidly built on our interior design and curtain making heritage, and our unique online made-to-measure furnishings offer sets us apart.
We are based in modern offices located within a 30-minute drive from both Bristol and Bath. Most our teams are currently working from home.
About the job:
You will be responsible for delivering the excellent level of customer service we have become known for. We take pride in the high level of service we offer, and this shines through in the reviews we receive.
It’s a busy team - we receive a large number of enquiries every day through email, phone and live chat. We will give you the training you need on our systems, products and services, to equip you to help our customers get the answers they need. It could be a question about lead times, a request for a quotation for a pair of curtains, or a customer looking for help sourcing a particularly special wallpaper.
You will become very knowledgeable about the products we sell, becoming familiar with each of our partner brands covering all budgets and styles. Our made to measure furnishings offer is unique, and we will give you training so you understand and can advise on the technical aspects of curtains and blinds.
Overall it’s a job that combines interacting with our discerning customers, developing a knowledge of our huge range of designer products, and good deal of problem solving.
Your skills and experience:
A ‘people person’ able to relate to our customers and build trust, you will have previous customer service experience but this may have been gained outside of an office, for example in retail or hospitality.
You will need to be a good communicator - engaging and reassuring over the phone, and able to write clearly worded emails. Working across different systems being able to multi-task and learn new skills will be important. You will need to have good judgement when presented with new challenges and will be able to work at pace especially when we are busy.
Why work for us?
These are exciting times for Jane Clayton & Company. Our newly re-launched website, and a trend for re-redecorating, has created a buzz in the team as we go from strength to strength.
We offer good pay which is reviewed annually and a twice-yearly bonus which is paid objectively based on business performance. We offer and ask for some flexibility in working hours. 29 days paid holiday (including bank holidays), company pension, life insurance, income protection, and a great employee discount scheme.
We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.
Jane Clayton & Company is a fast-growing, profitable, privately-owned ecommerce business offering over 90,000 designer products from prestigious interiors brands such as Designers Guild, Farrow and Ball, and Mulberry Home.
Our business is solidly built on our interior design and curtain making heritage, and our unique online made-to-measure furnishings offer sets us apart. /p>
We are based in modern offices located within a 30-minute drive from both Bristol and Bath. Most our teams are currently working from home.
About the job:
An important part of our customer base is our “Trade” customers – interior designers, architects, hotels, and curtain makers. We offer a trade discount and provide dedicated customer service to this group of customers. You will be responsible for delivering the excellent level of service we have become known for to these customers.
We will give you the training you need on our systems, products and services, to equip you to provide a high level of support. It could be a question about lead times, a request for a quotation for large order, or a customer looking for help sourcing a particularly special wallpaper. Our trade customers have specific requirements, often needing technical information, or more detailed advice than may be appropriate for a retail customer.
You will become very knowledgeable about the products we sell, becoming familiar with each of our partner brands covering all budgets and styles. Our made to measure furnishings offer is unique, and we will give you training so you understand and can advise on the technical aspects of curtains and blinds. Building strong relationships and a good rapport with our trade customers, suppliers, and other teams within the business will be an important part of enabling you to best support our customers.
Overall, it’s a job that combines interacting with our discerning customers, developing a knowledge of our huge range of designer products, and good deal of problem solving.
Your skills and experience:
A ‘people person’ able to relate to our customers and build trust, you will have previous customer service experience, preferably dealing with other businesses, and will ideally have dealt with complex or high value products.
You will need to be a good communicator - engaging and reassuring over the phone, and able to write clearly worded emails. Working across different systems being able to multi-task and learn new skills will be important. You will need to have good judgement when presented with new challenges and will be able to work at pace especially when we are busy.
Why work for us:
These are exciting times for Jane Clayton & Company. Our newly re-launched website, and a trend for re-redecorating, has created a buzz in the team as we go from strength to strength.
We offer good pay which is reviewed annually and a twice-yearly bonus which is paid objectively based on business performance. We offer and ask for some flexibility in working hours. 33 days paid holiday (including bank holidays), company pension, life insurance, income protection, and a great employee discount scheme.
We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.
