Careers

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design industry. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings.

Current roles

To be considered for the below available role(s), please send your application, including a cover letter, details of qualifications, current salary and up to date CV to [email protected].

Or if you would like to be considered when there is a suitable vacancy, please email a full CV with a covering letter, including details of qualifications, career and salary to date with your area of interest to the same email address.

About the job: You will be responsible for everything that happens behind the scenes to ensure customer orders are delivered to customers on time, and any issues are dealt with swiftly. Leading the team to get daily tasks completed, working closely with our suppliers and other teams within the business, you will have an important role to play in ensuring our customer expectations are met. We take pride in the high level of service we offer, and this shines through in the reviews we receive.

We are growing quickly, so you’ll need to be ready to embrace change and turn your hand to different tasks. Our customers have high expectations which means you will need to be proactive in ensuring the day’s tasks are complete and you are ahead of any potential issues.

Leading and motivating a small team will be an important part of the role. For this role this means knowing what’s involved in every task inside out, leading by example, and being ready to provide support when needed.

Daily tasks will include:

  • Allocating work across your team (2-3 people) and leading by example in completing a fair share of the work.
  • Encouraging your team, providing support and ongoing training.
  • Meeting daily deadlines, for example supplier cut off times for ordering, and ensuring any outstanding tasks are completed.
  • Ensuring customers are kept up to date for example on stock levels, delivery dates, and any issues with their orders.
  • Communicating with suppliers and customers to manage exceptions, including out of stocks, delivery delays, damaged goods, and returns.
  • Requesting discounts from suppliers when appropriate for large orders.
  • Assisting with listing returned items on eBay.
  • Other relevant administrative tasks, including providing cover for other team members which may include accounting tasks such as processing supplier invoices and claiming credits.
  • At busy times you may be asked to assist the Customer Service team with basic customer enquiries.

Skills & experience: Previous admin experience is essential, and we are looking for someone who has prior experience of managing others. You will be used to working in a busy office environment, with daily deadlines. You will be a good communicator, confident on the phone and writing emails. You’ll need to have some flexibility in working hours when we are busy. Working across different systems, you’ll need to be good at multi-tasking and able to learn new skills quickly. You’ll also be proactive in resolving problems, able to make judgement calls in new situations, and have excellent attention to detail.

Benefits: Good pay, bonus, flexible working hours, 25 days paid holiday (plus 8 paid bank holidays), company pension, life insurance, income protection, employee discount scheme. We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

About the role: You will be responsible for the overall delivery of the excellent customer service we have become known for and which is at the heart of our business. We take pride in the high level of customer service we offer, and this shines through in the reviews we receive.

You will be managing a team of 10 initially, but this is expected to grow quickly. We are expanding the team and you will get involved in all aspects of recruitment. Upskilling team members and providing ongoing coaching and development will be an important part of the role.

We don’t work to scripts and seek to empower our Customer Service Specialists to use initiative and common sense to solve customer queries. However, we do monitor success metrics including customer satisfaction and response times.

We see continuous improvement as key to the success of the team, and you will take the lead with this by optimising processes, learning from customer interactions, and collaborating with other senior colleagues across the business to make improvements to our customer proposition.

Alongside the managerial aspects, part of the role will be to get stuck into customer calls and tickets, deal with occasional escalations, and generally lead by example.

Your skills & experience: We are looking for someone who has a track record and previous leadership experience in a customer service operation. You will combine a clear customer focus, with an ability to manage your team to help them succeed. You will also be well placed to contribute at a strategic level helping us improve our overall offer and acting as the voice of the customer at senior level.

Pragmatism, the ability to problem solve and think on your feet are all skills we will be looking for. Naturally, you will be a great communicator, both with customers and your colleagues.

Benefits: We offer a really good pay package, with paid overtime, and a twice-yearly bonus of up to 10%, and 33 days paid holiday per annum (including bank holidays).

We have introduced work from home days on Tuesdays and Wednesdays for the whole company, helping to provide a balance for everyone. Those who prefer to work in the office are of course free too. We also have flexitime arrangements to allow for occasional earlier finishes.

The usual benefits are provided including company pension, life insurance, income protection, cycle to work scheme, and a generous employee discount scheme.

Above all, we aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

About the job: You will help us deliver the excellent level of customer service we have become known for and which is at the heart of our business. We take pride in the high level of service we offer, and this shines through in the reviews we receive from our customers.

Our customers fall in love with the beautiful designs we offer, but there is also a practical side to the interiors products we sell. You will become knowledgeable in our huge product range, including all the technical aspects of our different categories.

Your day will be varied but will include replying to sometimes complex enquiries by email, telephone and live chat. You will also be speaking to our suppliers to find out stock levels, lead times and product information. By being proactive, you will aim to solve issues for customers in a positive way, for example delivery delays, and out of stocks.

Skills & experience: We are looking for hard-working individuals, who are natural problem solvers, and love interacting with customers. We will look at a range of backgrounds, but you will have worked in customer facing roles before (though this could be retail, hospitality, or other non-office environments).

We are a busy team so you will need to be organised, able to prioritise, and to work quickly. You will be able to multi-task across our the software we use, e.g. Zendesk for customer service tickets, and RingCentral for telephony. Good communication skills are essential. You area team player, with great people skills.

Benefits: We offer a really good pay package, with paid overtime, and a twice-yearly bonus of up to 10%, and 33 days paid holiday per annum (including bank holidays).

We have introduced work from home days on Tuesdays and Wednesdays for the whole company, helping to provide a balance for everyone. Those who prefer to work in the office are of course free too. We also have flexitime arrangements to allow for occasional earlier finishes.

Our employee discount scheme is generous and covers our own ranges as well as many other well-known interiors and lifestyle brands.

Above all, we aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.

About us

We are a fast-growing, profitable, privately-owned e-commerce business offering over 90,000 designer products from prestigious interiors brands such as Designers Guild, Farrow & Ball, and Mulberry Home.

Our business is solidly built on our interior design and curtain making heritage, and our unique online made to measure furnishings offer sets us apart.

Find out more about us

Working at Jane Clayton & Company

We are based in modern offices located within a 30 minute drive from both Bristol and Bath.

We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded. Above all, the biggest benefit is to be at the centre of a growing and successful modern business which cares about its people and its products.

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