FAQs

Here to help...

FAQs

Here to help...


If you can’t find an answer to your question please contact us on 01761 404505
Alternatively, email theteam@janeclayton.co.uk

For questions relating to delivery and returns please see our Delivery & Returns page.
See Our Dictionary for any confusing terminology.

  • General

    Do you have a shop or showroom?

    We have a trade showroom which has over 1,000 fabric and wallpaper pattern books from all the leading brands. We are based in Midsomer Norton, 25 minutes south of Bath. You are welcome to come and browse between 10am – 4pm Monday to Friday, but please contact us to let us know you are coming.

    Are you able to issue a gift voucher?

    We do not currently offer gift vouchers.

    What is your Company / VAT number?

    Company number:9918585
    VAT number: 234 1952 18

    Can I cancel my order?

    If you’d like to cancel your order, please let us know within one hour of ordering for a full refund. Please note our opening times are Monday to Friday, 9.30am till 5.30pm. Contact Us.

    Can I amend my order?

    If you’d like to make changes to your order, please let us know within one hour of ordering. Please note our opening times are Monday to Friday, 9.30am till 5.30pm. Contact Us.



  • Payment

    What type of payment cards do you accept?

    We accept all major credit cards including Visa Credit, Visa Debit, Mastercard, and Maestro.

    Can I pay with a cheque / by BACS?

    Sorry, we don’t take payment by cheque. We can take payment by BACS if that helps, please call us if you’d like to pay this way.

    Is my payment secure?

    We use Sage Pay, a leading online payment provider, to handle all card transactions. All data is processed using encrypted 128-bit SSL (Secure Sockets Layer) certificates.

    Do prices include VAT?

    Except where otherwise stated, our prices only include VAT for customers in the United Kingdom and European Union.

    Can you send me a VAT invoice?

    Sure, please contact us and we can arrange this.

    Will I be charged customs or import taxes?

    If you live in the United Kingdom, or any country in the European Union you will not be charged any additional taxes. In other countries import taxes and duties may be payable locally by you.



  • Made to Measure

    How do I measure?

    Follow our measuring guides for curtains, blinds and headboards. Alternatively, arrange for us to do it for you and use our Measuring Service.

    How does the measuring service work?

    One of our trained estimators can measure for your curtains or blinds. We will also be able to advise you on the different options for your window, including heading styles, poles and tracks, and different lining options.

    You can use our Measuring Service Calculator to find out how much the measuring service costs in your area. If you’d then like to book an appointment give us a call. Please note that the dates we are able to offer you will depend on how busy our estimators are, and when they are next in your area.

    How does the fitting service work?

    Our fitting team can install your new made to measure curtains, blinds or headboard. They will deliver and fit the items to your specifications.

    You can add the fitting service to your order from your shopping bag. Just add your postcode and select which item(s) you would like to be fitted. Our prices are calculated based a flat call out rate, depending on area, plus a per item charge. You can get a quote for the cost of our Fitting Service using the Fitting Service Calculator.

    Can I use my own fabric?

    If we are not able to source a fabric for you, we are happy for you to supply us with your own fabric for our made to measure products. Please contact us and we can provide you with a quotation.

    How do you make your Roman Blinds?

    Our Roman Blinds are made with pockets for rods to pass through, which creates the “waterfall” effect. The blinds are hand sewn where necessary to avoid visible stitching on the face of the blind. The tops have a strip of Velcro which attaches the blind to its headrail. The blind is supplied complete with a choice of headrail or traditional wooden batten, ready for fixing.

    How do you make your curtains?

    Our curtains are hand finished, with weights in the hem and proper mitred corners. Seams are pressed flat and side seams are stitched in such a way that the curtain will hang tidily without “bagging”. Use of good quality linings and interlinings helps ensure that the curtain hangs and dresses well.

    How do you make your pelmets?

    Our pelmets are made from 6mm (1/4 inch) ply, covered with interlining before being upholstered.

    Straight pelmets: 30cm height, returns are 12.5cm front to back

    Shaped pelmets: 40cm height at sides, decreasing to 30cm. Returns are 12.5cm cm front to back

    Supplied with a pelmet board and uncorded track with fixing brackets.

    Maximum width for pelmets: 300cm.

    When measuring for curtains with pelmets, allow for the curtains hanging within the pelmet being about 4cm narrower overall than the span of the pelmet, within which the curtains are fitted.

    Delivery to UK mainland only.

    How do you make your headboards?

    Our headboards are individually made to order using a strong composite board with a layer of combustion modified foam. A layer of wadding is then laid over the foam base with a fire retardant barrier cloth as a lining. Your fabric is upholstered on top of this lining. The front edge of the headboard is piped for a neat finish and the back is lined too. The headboard is supplied with a choice of either a wall batten for fixing to the wall or struts for attaching to the bed.

    How do you make your cushions?

    Our cushions are individually made, with overlocked seams and high quality zips which do not jam. They include high quality 100% duck feather cushion pads, giving a superior look and feel. We can also offer microfibre pads as an alternative – people with allergies may prefer these. Please contact us if you would prefer microfibre fillings.

         

    What does fullness mean?

    Fullness refers to the ratio of the finished width of curtains to the pole or track width. We will make your curtains to an appropriate fullness for your selected curtain heading style, but depending on the look you are trying to achieve you may want to choose less full or more full curtains.

    What sort of linings do you use?

    We use high quality cotton linings for all our made to measure products. These linings are available to buy separately, see our linings range. You can also order samples of linings.

    Standard linings: A high quality 100% cotton lining which is treated to be resistant to sunlight.

    Interlining: Set between fabric and lining, an interlining gives a richer, fuller, warmer and more luxurious drape.

    Bonded interlining: A more economic choice but less effective than traditional interlining. Features a cotton lining bonded to a man-made interlining.

    Blackout linings: Blackout linings tend to be a bit springy, but ours is one of the softest.

     

    Can I put my curtains through the wash?

    We recommend that you do not wash curtains and blinds either in the washing machine or by hand, even if the fabric is listed as washable. Washing can cause distortion and shrinkage. Instead, vacuum clean in situ, employ a home cleaning specialist or take to a specialist dry cleaner.



  • Fabric

    What is a pattern repeat?

    The measurement between any point in a fabric's pattern and the point at which that same point in the pattern is repeated.

           

    What is a pattern match?

    The way in which the pattern matches to the next piece of fabric. Usually a "straight match" sometimes a "half-drop" where the join is half way up the pattern, or "staggered", where the join is at some other interval.

           

    What is a rub test / Martindale test?

    Many fabrics, especially those intended for upholstery, undergo a Martindale Test (or “rub test”). This involves the fabric being placed in a rig and mechanically rubbed until the point at which threads in the fabric begin to break or the pile of the fabric has completely worn off.

    We don’t state the exact rub test for each fabric, but instead label the fabric usage as Occasional, General or Contract Upholstery. Fabrics within these categories will generally have rub tests as follows:

    Occasional – 5,000 to 20,000 rubs
    General – 20,000 to 40,000 rubs
    Contract – over 40,000 rubs

           

    Is my fabric suitable for upholstery?

    Some fabrics, such as lightweight silks, sheers and voiles are not suitable for upholstery. Otherwise, a fabric’s suitability for upholstery depends on the environment in which it is being used. All fabrics suitable for upholstery on this website are listed as suitable for Occasional, General, or Contract Upholstery. Occasional Upholstery may be a bedroom chair, General Upholstery could be for a sofa or arm chair, Contract Upholstery is suitable for heavy domestic use or commercial environments such as a hotel or restaurant.

    With any upholstery it’s important to comply with Fire Regulations, as some fabrics may require the addition of chemical treatment or a fire proof barrier cloth.

         

    Will my fabric fade?

    Some fabrics will fade over time, especially if exposed to direct sunlight. Silks are particularly liable to fading.



  • Wallpaper

    How much wallpaper do I need to order?

    Please use our Wallpaper Calculator to work out how many rolls you need to order. We recommend allowing for an additional roll in case of mistakes.

    What sort of wallpaper paste do I need?

    For most wallpaper we recommend the use of a good general ready mixed adhesive such as Halls Beeline Medium Grade Adhesive. Check whether your wallpaper requires a specialist adhesive, this will be stated in the product description and on the packaging the wallpaper is delivered in. View our range of wallpaper adhesives.

    When do I need to use a lining paper?

    Lining paper gives a smooth base to hang your wallpaper on and may be appropriate where the surface is uneven or where a particularly smooth finish is required. See our lining paper.

    What type of wallpaper is suitable for my room?

    For bathrooms and kitchens, vinyl wallcoverings will last longer as they are inherently moisture and splash resistant. Vinyl is also stronger and more resistant to marks and scuffs. Normal wallcoverings will also be fine in well ventilated rooms, away from direct contact with heat or water.

    I have not ordered enough, can you match the batch?

    If you find yourself short of a roll or two, please contact us with the batch number and we will try to source what you need from the same production batch ensuring an exact colour match with the wallpaper you already have. This may not be possible if your original production batch has sold out.

    Can you recommend a decorator?

    We recommend the following websites for finding a good decorator.

    Dulux
    Rated People
    Check A Trade
    Painting Decorating Association